FAQs

ABOUT US

How long have you been in business?
3 years.

What makes you different from your competitors?
We at MODEN tirelessly look through wholesalers to only add the best of the best to our online store. All so you can enjoy more important things in life!

From where do you operate?
Heathmont, Melbourne. Australia 3135.

 

RETURNS

Do you accept returns/exchanges?
Yes we do! Items must be in the exact same condition as how they left my hands! Not washed, tags intact etc.

Do you allow refunds for a change of mind? 
No, sorry!

 

SHIPPING

To where do you ship? How long does it take you to process an order before it is dispatched?

Where are your packages shipped from?
Heathmont, VIC Australia 3155.

Do you ship packages internationally? We can! Email me at info@moden.com.au

How do you price your postage? 
Australia Post

Standard Parcel $9.95 (flat rate)
Parcel Post delivers your items through our standard Australia-wide delivery network. Browse our range of Parcel Post products to get your delivery on its way. Tracking included.

Express Post $19.95 (flat rate)
Express Post remains our fastest delivery option, so send your items with confidence across Australia. Depending on the item dimensions and weight, we have a Sending product for you. Tracking included.

International Post $30 (flat rate)
Ships to multiple countries, worldwide. Tracking included.

 

CLICK & COLLECT
For those who live local to Heathmont, Victoria Australia 3135. You have an opportunity to pick up at my office address! At the cart page choose 'Click & Collect' as the form of pick up.

 

PAYMENT METHOD/S
Credit Card.
Paypal.